Shipping & Returns policy

Shipping & Returns

Dispatch schedule

Orders of products in stock will be shipped the next working day from the date of order. Items in the Gifts and Apparel section are usually shipped within 5-7 working days.

How Will My Order be Dispatched and What Will it Cost?

Stock items vary in weight and size which effects shipping costs. Cost of shipping is calculated at checkout and will depend on size and weight of overall purchase order. Orders totaling €60 and over will be shipped for no more than €10 worldwide.

Third party apparel and merchandise are not shipped from Templeboy Turnings HQ. Shipping for these items will depend on the third party company shipping costs and is usually calculated at their checkout.

 

What if My Order Doesn’t Arrive?

It is highly unlikely that your order will not arrive. If your order does not arrive on the notified date given to you  we can chase the relevant shipping company for you and will contact you with details as soon as possible.

Apparel and Merchandise replacement orders will depend on the company producing the product, but generally after they have been notified of a dispatch and shipping problem they will ship a replacement within 10 working days.

If an order does not arrive, we always recommend checking at your local post office and confirming your address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

Returns

You have 14 days from the date of receipt to return your order, at your expense for a full refund of the returned items. The returned items must be re-packaged, unused and in a state fit for resale for a return to be accepted. We cannot accept any returns for gifts and apparel for any reason, unless a product is faulty, because they are made for you to order. The returns address is: Steven Twydell, Kilrusheighter, Templeboy, County Sligo, Ireland. F91 E5N0 . If you have a faulty item, let us know by email templeboyturnings@gmail.com with a photo and a description of the fault, and in the first instance, we’ll gladly organise a replacement for you.